Frequently Asked Questions
Everything you need to know about shopping with Aspen Of Hereford Ltd
What are your standard shipping times and costs?
We offer standard delivery within 3-5 working days for a flat rate, with free shipping available on all orders over ÂŁ50. Express next-day delivery options are also available at checkout for urgent orders.
What is your return policy?
We provide a 30-day return window for all unused and unopened items in their original packaging. Simply contact our support team to initiate a return and receive your RMA number.
Which payment methods do you accept?
Aspen Of Hereford Ltd accepts all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payments via PayPal and Apple Pay.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive a confirmation email containing a unique tracking number and a link to the courier's portal to monitor your delivery progress.
Do you offer international shipping?
Currently, we primarily serve customers within the UK. However, we can arrange international shipping to select destinations upon request; please contact our customer service team for a bespoke shipping quote.
Are your products covered by a warranty?
Yes, all products purchased through our store come with a standard 12-month manufacturer's warranty against defects in materials and workmanship to ensure your complete satisfaction.